If you are running a business and one of your responsibilities is managing the Information Technology system, you may be interested to learn how to prevent the biggest problems before they occur. Prudent and proactive action on your part can limit downtime, help prevent costly repairs, and protect valuable data. Taking a few steps can go a long way toward keeping you up and running.
Here are some serious tech problems and suggestions on how to solve them.
Inadequate technical support. While this is not a specific problem, lack of knowledgeable and experienced technical support can lead to serious and costly problems. Many smaller companies don’t feel they have the budget to hire a dedicated technology support person or staff. They rely instead on the more tech-savvy among the staff to help when things go awry. Or the office manager is asked to put the problems on his or her already overly full plate. The decision maker(s) tend to view the cost of tech support from the perspective of “how much will this cost?” A more relevant question might be, “how much is our lack of a resource with technical expertise costing our business. IT leaders of large companies have the same problems that small companies have: how to provide their company with the best information technology value, and how to best leverage technology to support their current needs and support their goals for growth. Information Technology officers hold senior executive level positions in many large companies. They often report directly to the CEO, CFO or COO. Questions about strategy go far beyond that actual dollar cost. If you don’t have a tech professional on your staff and don’t feel that you can afford one, you can hire an outsourced IT support company. Many of these companies can give you support for fewer than 40 hours per week and come up with a plan that meets your budget.
Failure due to system components being used beyond effective lifecycle. Pushing a system beyond its lifecycle may appear to save money. Though it will save capital expenditure, operational expenditure in the form of higher support costs and high repair costs have the potential to mount and mount quickly. Windows Server 2003, for example, will no longer be supported after July 2015, though the system won’t stop working when support ends, the server will no longer receive security patches, updates, etc. Maintaining the system and protecting the valuable data of both you, your customers and your vendors could become very costly. The fix here is obvious, If you are going to wait to deploy new resources by trying to squeeze more life out of your current assets, be careful not to go too far and end up suffering a catastrophic failure.
Damage due to faulty, old or insufficient power protection. Old surge suppressors, or even just simple power strips will not adequately protect your system against damage and data loss if you experience a power surge or an outage. One surge can cause damage, but multiple surges and outages can cause long term damage to your entire system. Investing in good quality power protection will pay off in the long run.
Security. Everyone is concerned about security today. To keep your site safe from cybercriminals, you need to make sure that you install high quality antivirus and antispyware programs, and update and scan your software frequently and regularly - sometimes as much as multiple times per day. Unfortunately, no program is foolproof, but by being careful you can eliminate a lot of threats.
Though the solutions suggest above aren’t simple or inexpensive, consider the overall value that they provide. Also consider the costs of taking no action.
Have you recently made changes to your system? Please let us know how that worked out for you in the comment section below.