Switch to VoIP for Your Business?...Not so Fast

There are plenty of great reasons why many businesses are converting from their landlines to internet phone service. VoIP, as it is technically referred to, is less expensive per line, and doesn’t require an expensive PBX system which also requires costly support. Most significantly perhaps, VoIP comes laden with so many great features not available on landlines, that those features alone may be reason enough to switch.

But do you really need all those extra features? Voicemail to email routing, voicemail transcription, the ability to turn your computer into a virtual phone, Interactive Voice Response, dial-by-name directory, and call analytics are features that provide benefits that many businesses today rely upon. However, you may be very comfortable with the traditional and familiar features that landlines offer like voice mail, caller ID, etc. More importantly, the features provided by your current landline might be all you need to run your business and communicate effectively and efficiently with your customers, employees, and vendors.

Here are 4 reasons you might want to put off the decision to switch to VoIP for your business.

  1. Reliability and constant availability. Landlines have a long history of reliability. They stay up in bad weather and during power outages and do not require an internet connection. That is not always the case with applications that rely on the internet like VoIP. If the power goes out, your internet goes down and with it your telephone service. There are contingencies available should this happen, but you will need a backup plan if you switch to VoIP.
  2. Voice quality. Landline voice quality is superior to that of VoIP. While internet phone quality has improved, factors such as bandwidth, equipment, and weather can affect the consistency of quality. Landlines still provide consistently high quality. Conference calling on landlines is also superior.
  3. Existing infrastructure. You already have the existing infrastructure in place if you have a landline system. Yes, the PBX systems can be expensive to support and upgrade, but the system is in place. So, there is no need to upgrade to new hardware, software and other equipment until you are absolutely ready to convert. Your infrastructure is of high quality and as stated above, it is reliable.
  4. Security. Landlines are not vulnerable to hackers because they don't require the internet to function. Therefore you don't have to be concerned with data encryption. They don't require security patches. They don’t require network security. DoS attacks may shut your network down, but they won’t stop your phones from working if you have a landline system. Finally, landlines aren’t vulnerable to Spam over Internet Telephony (SPIT) which can slow employee production. If you make the decision to convert to VoIP, you will have to establish security protocols to reduce your vulnerability to malicious attacks.

The bottom line is that if you are happy with your landline system, don’t need the many features that are only available on VoIP, and the cost differential is not significant enough for you to make the switch, you can't go wrong by keeping your current landline system for the forseeable future. If you decide to switch, and you are located in New England you can get help with installation here.

Have you recently switched to VoIP for you business? Let us know how that is working out for you in the comment section below.